FAQ

What file type can I translate?

Doc2X overseas currently focuses on PDF translation. Upload PDF files from the Workbench page.

Does Doc2X translate scanned PDFs?

Yes. Doc2X parses the PDF before translation, so scanned pages and layout-heavy documents can be processed. Very low-quality scans may still reduce recognition accuracy.

Why do I see only one credit balance?

Doc2X uses AI Credits as the user-facing balance so billing stays easy to understand. You can focus on the task estimate instead of managing separate page and technical usage counters.

What changes the credit cost?

The main factors are page count, text density, selected model, Enhanced translation, and skipped content. When estimation is available, Doc2X shows estimated usage before the translation starts and settles the final charge after processing.

Is Markdown translation a separate feature?

No. The overseas product does not keep a separate Markdown translation entry. When a task includes a text-first reading result, you can switch to it from the reader after translating the PDF.

What happens if I cancel my subscription?

Your paid plan remains available until the subscription end date. Subscription credits are cleared when the subscription ends. Add-on credits remain on the account but require an active subscription to use.

Where can I find previous translations?

Open Tasks from the top navigation. You can reopen completed translations or delete records you no longer need. Translation history data is retained for 30 days, so export or download any results you want to keep in time.

Why does a large PDF take longer?

Large, scanned, or layout-heavy PDFs require more parsing work before translation can start. Dense documents can also use more credits because there is more text to translate.