Security
What happens to a file you upload.
People send us unpublished papers, contracts and internal reports. This page says plainly where a file goes, how long it stays and who can touch it.
- In transit
Every connection to doc2x.com and to our API uses TLS, for uploads and for downloads.
- Where files are kept
Uploaded files and the results made from them are kept in object storage in Singapore.
Processing (reading the page, translating it, building the result) can take place in a different region from the one where files are stored. Section 8 of the Privacy Policy covers this.
- How long they stay
Uploaded files and results are deleted from storage automatically within 31 days. Exported files are deleted after one day; you can export again while the document is still there.
- Who processes them
Your document is read by our own document engine. The text to be translated is sent to the translation model you chose, and comes back as the translation.
We do not use your files or your translations to train AI models.
- Payments
Payments are handled by Stripe. Card numbers go to Stripe directly; we never see or store them.
- Your account
You sign in with Google or with a one-time code sent to your email address. There is no password to leak.
Each plan limits how many devices can be signed in at once.
- How we measure usage
We count page views, and whether an upload, a translation or an export worked, with an analytics system we run ourselves. File names and file contents are never part of it, and your network address is not kept with it.
Until you answer the cookie question in the app, this stores nothing on your device and is not linked to your account. If you allow analytics, an identifier is stored and your usage is linked to your account. If you reject analytics, the measurement stops and what it stored is removed.
The app also uses Google Analytics. It stores cookies only if you allow analytics, and it is switched off if you reject analytics.
- Reporting a problem
If you think you have found a security problem, write to [email protected] with what you saw and how to reproduce it. We read every report.